Insure to Study è un provider innovativo di assicurazioni per studenti nel mercato della mobilità e degli scambi. Gli studenti possono ricevere in modo semplice e veloce la migliore copertura al premio più basso. Provaci!
Chi Siamo
Insure To Study fa parte del gruppo Alpina. Nel nostro ufficio di L’Aia, nei Paesi Bassi, il nostro staff dedicato si impegna quotidianamente a fornire una consulenza ottimale a tutti i clienti sia aziendali che privati.
Insure To Study student insurances
Il reparto Insure To Study dispone di svariati esperti all’interno del proprio staff che vantano un’esperienza ultraventennale nel campo dell’assicurazione per studenti all’estero, dei processi applicativi, della gestione di sinistri internazionali e di bandi internazionali per programmi didattici.
Oltre a questo possediamo conoscenze specifiche delle leggi e delle normative in merito alla legge sull’assicurazione sanitaria e partecipiamo a vari eventi internazionali. Forniamo regolarmente informazioni a enti didattici e a organizzazioni studentesche internazionali quindi siamo aggiornati su ciò che succede sul mercato.
Insure To Study è partner di ASR schadeverzekeringen NV, Anker Travel Insurance, SOS International e HollandZorg. Per maggiori informazioni non esitate a contattarci!
Complaints procedure
We constantly pay great attention to the quality of our services and do our utmost to provide you with the best possible service. However, it is possible that you are not completely satisfied. If so, we would like to hear about it because we always take complaints about our services very seriously!
Complaint notification
If you have a complaint, please email it to [email protected].
Confirmation
Within 7 working days of receipt of your complaint, we will confirm to you in writing that this complaint has been received.
Complaint file
A special complaint file is created for each complaint. If the complaint concerns persons working under our responsibility, we will inform the data subjects of the complaint received and ask them for their comments. A written summary is made of the response of the parties involved and added to the complaint file after signature by the parties involved.
Professional liability insurance
If the complaint could lead to liability, our professional liability insurer will be informed immediately. All further steps in the handling of the complaint then take place after consultation with the professional liability insurer.
Rating
If the assessment of your complaint is not possible due to missing information, you will be informed of this within 10 working days of receipt of your complaint. You will receive a motivation of our position within 1 month. Preferably, an attempt is made to reach a personal meeting. If you do not appreciate this, you will be informed in writing of our opinion. If the term of 1 month cannot be achieved, you will be informed about this.
If you believe that we have not responded adequately to your complaint or if you would like to submit your complaint to an official complaints institute after handling, you can contact the Financial Services Complaints Institute (KiFiD) within three months. Do you not want to use the services of KiFiD? Then you can also submit your complaint to the competent court.
KiFiD
Stichting Klachteninstituut Financiële Dienstverlening (KiFiD)
PO Box 93257
2509 AG The Hague
Tel: 0900 - 355 22 48
[email protected]
www.kifid.nl
Our number with Kifid is 300.003518.